Reference

Privacy Policy for Indian users

This page sets out what we collect from your account, why we use it, how long we keep it, and when we may share it with service partners…

IndiaUPIPaytmPhonePe
allexbet Privacy Policy for Indian users
REACH US HERE

How to Reach Us for Privacy Help

If you want help with a privacy request, we route it through the same account-linked channels we use for other security checks.

Email from your account Send your request from the email linked to your account. We use it to confirm identity before we share, correct, or close any record tied to you.
In-app chat Use chat inside your logged-in account for quicker routing. It helps us match the request to the right profile and keep the reply attached to the same case.
Written request form If you prefer a written trail, use the form and include the change you want. We keep only the details needed to process the request and meet legal duties.
HOW WE HANDLE IT

How We Handle Your Data Here

We treat your privacy settings, account records, and payment references as account data, not background noise.

Data collection

We collect the details you enter, plus login time, device type, and payment references that connect UPI, Paytm, or PhonePe activity to your account. That lets us verify requests and keep the record tied to the right profile.

Cookie use

Cookies remember sign-in state, language, and session steps so you do not repeat the same checks on every page load. You can clear them in your browser, but some account actions may need them.

Account security

We compare new sign-ins against device and location signals, then may ask for an extra check if something looks unusual. That helps protect your data, balance records, and request history from unauthorised changes.

Retention

We keep records only as long as we need them for support, dispute handling, legal duties, or audit trails. After that, we archive or erase them according to the applicable rule set.

Access and correction

Where local law permits, you can ask for a copy of the personal data linked to your account, then request a correction if a detail is wrong or incomplete. We may need a verification step first.

Contact handling

When you send a privacy request, we use the channel you chose to reply and track the case. If we need more detail, we ask only for what is needed to complete the request.

Privacy Questions You May Ask Us

These answers cover the points people ask most often about data use, access, and updates. If your case needs account checks, we may ask you to confirm identity before we share or change anything. When local law gives a different rule, we follow that rule for the relevant request and keep the response tied to your account channel.

We collect the details you provide, plus login records, device signals, and payment references linked to UPI, Paytm, or PhonePe when you use them. We use only what is needed to run the account, secure access, and answer your request.

Cookies keep your session active, remember language choices, and save small settings so you do not repeat the same steps every time. They also help us spot unusual behaviour and protect the account from misuse.

We keep records for the time needed to run the account, settle requests, meet legal duties, and maintain audit trails. After that period ends, we archive or remove them under the applicable rule.

Yes. Where local law permits, you can ask for a copy of the personal data linked to your account and request a correction if something is wrong or incomplete. We may ask you to confirm identity first.

Use the contact route inside your account or write from the email linked to it. That lets us match the request to the right record and keep the reply connected to the same case.

We share it only with service partners, payment processors, or legal authorities when that is needed to run the service, complete a request, or meet a legal duty. We do not pass it around for unrelated use.